1. Who We Are
Noviya ("we," "us," or "our") is an AI agent deployment agency based in Vancouver, British Columbia, Canada. We operate the website noviya.io and related services. For privacy inquiries, contact us at: [email protected]
2. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our services:
- Contact information: Name, email address, phone number, and business name when you book a call or submit an inquiry form.
- Booking data: Appointment details, time zone, and any notes you provide when scheduling a consultation.
- Communications: Emails, messages, and other communications you send us.
- Usage data: Pages visited, time spent on site, browser type, and IP address (collected automatically via standard web analytics).
- Cookies: We use essential cookies to operate our website. We do not use third-party advertising cookies without your consent.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your inquiries and schedule consultation calls
- To deliver and improve our AI agent deployment services
- To send service-related communications (appointment confirmations, follow-ups)
- To send marketing communications — only with your express consent (CASL-compliant)
- To analyze website usage and improve our user experience
- To comply with legal obligations
4. Legal Basis for Processing (PIPEDA)
Under PIPEDA, we process your personal information based on:
- Consent: When you submit a form, book a call, or opt into communications
- Contractual necessity: To deliver services you've engaged us for
- Legitimate interests: For security, fraud prevention, and improving our services
- Legal obligation: Where required by Canadian law
5. Email Communications (CASL Compliance)
Canada's Anti-Spam Legislation (CASL) requires that we obtain your express or implied consent before sending commercial electronic messages. By submitting your contact information through our booking form or inquiry form, you provide implied consent to receive communications related to your inquiry.
We will not add you to marketing lists without your explicit opt-in. Every marketing email includes an unsubscribe link. You may withdraw consent at any time by emailing [email protected].
6. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers: Third-party tools we use to operate our business (e.g., calendar scheduling, CRM, email delivery). These providers are contractually bound to protect your data.
- Legal authorities: When required by law, court order, or government request.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred (you will be notified).
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact and booking data is retained for up to 3 years. You may request deletion at any time.
8. Your Rights
Under PIPEDA and applicable Canadian privacy law, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent for marketing communications
- Request deletion of your personal information
- Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC)
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Data Storage & Security
Your data is stored on secure servers. We use industry-standard encryption (TLS/SSL) for data in transit. While we take reasonable precautions, no system is 100% secure — we will notify you promptly in the event of a data breach affecting your information.
Some of our service providers may store data outside of Canada. Where this occurs, we ensure appropriate contractual safeguards are in place.
10. Cookies
We use essential cookies necessary for our website to function. We may also use analytics cookies (e.g., to understand page traffic). You can disable cookies in your browser settings, though this may affect site functionality.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date. Continued use of our services after changes constitutes acceptance.
14. Contact Us
For any privacy questions, concerns, or requests:
- Email: [email protected]
- Phone: +1 (778) 488-8141
- Location: Vancouver, British Columbia, Canada
You may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca if you have unresolved concerns.